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SHIPPING & RETURNS

SHIPPING POLICY

At PRIMEWELL STORE, we are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below before placing your order.

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Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders are not processed or shipped on weekends or U.S. federal holidays.

During periods of high demand, processing times may be slightly longer. If a significant delay occurs, we will notify you as soon as possible.

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Shipping Times

Estimated delivery times vary depending on the destination and shipping method selected at checkout. Most orders are delivered within 5–15 business days after shipment.

Please note that delivery times are estimates and may be affected by factors beyond our control, including weather conditions, carrier delays, customs inspections, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on the destination, package weight, and selected shipping method.

From time to time, PRIMEWELL STORE may offer free shipping promotions on qualifying orders.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Please allow up to 48 hours for tracking updates to appear after your package has been shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. PRIMEWELL STORE is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses.

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Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue.

While we will make every effort to assist you, delivery times and carrier operations are outside our direct control.

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International Shipping

We currently ship to selected destinations. Availability and shipping options will be displayed during checkout.

International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country's authorities.

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Contact Us

If you have any questions regarding our Shipping Policy, please contact our Customer Support:

Email: renatocesatbotelho@gmail.com

WhatsApp: +55 35 99953-0690

RETURN & EXCHANGE POLICY

At PRIMEWELL STORE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

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Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all original accessories, manuals, and inserts, if applicable.

  • Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these requirements.

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Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Opened or used personal care and beauty products.

  • Products with broken safety seals.

  • Gift cards.

  • Clearance or final sale items.

  • Any item marked as non-returnable at the time of purchase.

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us process your request quickly, please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the item and its packaging.

We will review your request and work to provide an appropriate resolution.

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Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

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Exchanges

If you would like to exchange an eligible item, please contact our Customer Support before returning the product.

Exchanges are subject to product availability.

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Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as PRIMEWELL STORE cannot guarantee receipt of returned packages.

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Contact Us

If you have any questions regarding this Return & Exchange Policy or need assistance with a return, please contact us:

Email: renatocesatbotelho@gmail.com

WhatsApp: +55 35 99953-0690

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