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TERMS & CONDITIONS
CUSTOMER CARE
At PRIMEWELL STORE, we are committed to providing a secure, transparent, and enjoyable shopping experience. By using our website and placing an order, you agree to the terms outlined below.
Customer Support
Our Customer Care team is available to assist you with questions regarding products, orders, shipping, returns, exchanges, and general inquiries. We strive to respond to all customer requests as quickly as possible during regular business hours.
Product Information
We make every effort to ensure that all product descriptions, images, pricing, and availability are accurate and up to date. However, occasional errors may occur. PRIMEWELL STORE reserves the right to correct any errors, update information, or cancel orders if necessary.
Order Acceptance
Once an order is placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order due to pricing errors, product availability, suspected fraud, or any other legitimate reason.
Pricing & Payments
All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.
We accept secure payment methods available at checkout. Orders will only be processed after successful payment authorization.
Customer Responsibilities
By placing an order, you agree to:
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Provide accurate and complete billing and shipping information.
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Ensure that your payment information is valid and authorized.
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Review your order carefully before completing your purchase.
Customers are responsible for any additional customs duties, taxes, or import fees that may apply to international shipments.
Limitation of Liability
To the fullest extent permitted by law, PRIMEWELL STORE shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Policy Updates
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on this page.
We encourage customers to review this page periodically to stay informed of any updates.
Contact Us
If you have any questions regarding our Customer Care or Terms & Conditions, please contact us:
Email: renatocesatbotelho@gmail.com
WhatsApp: +55 35 99953-0690
Thank you for choosing PRIMEWELL STORE. We appreciate your trust and look forward to serving you.
PRIVACY & SAFETY
At PRIMEWELL STORE, your privacy and security are extremely important to us. We are committed to protecting your personal information and providing a safe, secure, and transparent shopping experience.
Information We Collect
When you visit our website or place an order, we may collect certain information, including:
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Your name
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Email address
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Shipping and billing address
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Phone number
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Payment information (processed securely through trusted third-party payment providers)
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Order history
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Device, browser, and website usage information collected through cookies and similar technologies
We collect only the information necessary to process your orders, improve our services, and enhance your shopping experience.
How We Use Your Information
Your information may be used to:
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Process and fulfill your orders.
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Provide customer support.
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Send order confirmations, shipping updates, and important service communications.
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Improve our website, products, and customer experience.
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Prevent fraud and maintain the security of our services.
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Comply with applicable legal obligations.
If you choose to subscribe, we may also send promotional emails about new products, special offers, or updates. You may unsubscribe at any time using the link included in our emails.
Payment Security
Your payment information is processed through secure, industry-standard payment providers. PRIMEWELL STORE does not store your complete credit or debit card information on our servers.
We use appropriate security measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Cookies
Our website uses cookies and similar technologies to improve functionality, analyze website traffic, remember your preferences, and provide a better browsing experience.
You may manage or disable cookies through your browser settings; however, doing so may affect certain features of the website.
Information Sharing
We do not sell, rent, or trade your personal information.
We may share limited information only with trusted third-party service providers who assist us in operating our business, including payment processors, shipping carriers, website hosting providers, analytics providers, and customer support services. These providers are required to protect your information and use it only for authorized business purposes.
We may also disclose information when required by law or to protect our legal rights.
Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
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Request access to your personal information.
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Request correction of inaccurate information.
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Request deletion of eligible personal information.
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Withdraw consent for marketing communications.
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Request additional information regarding how your data is processed.
To exercise any of these rights, please contact us using the information below.
Policy Updates
We may update this Privacy & Safety Policy from time to time to reflect changes in our business practices, technology, or legal requirements. The updated version will be posted on this page with immediate effect.
Contact Us
If you have any questions about this Privacy & Safety Policy or how we handle your personal information, please contact us:
Email: renatocesatbotelho@gmail.com
WhatsApp: +55 35 99953-0690
Thank you for trusting PRIMEWELL STORE. We are committed to protecting your privacy and providing a secure shopping experience every time you visit our store.
WHOLESALE INQUIRIES
Thank you for your interest in partnering with PRIMEWELL STORE.
We welcome inquiries from retailers, distributors, online sellers, and other businesses interested in wholesale opportunities. Our goal is to build strong, long-term partnerships based on quality, reliability, and mutual success.
If you would like to learn more about our wholesale program, please contact us with the following information:
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Company name
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Contact person
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Business website (if applicable)
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Business location
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Products of interest
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Estimated order quantity
Our team will review your inquiry and respond as soon as possible with additional information regarding product availability, pricing, minimum order requirements, and partnership opportunities.
Contact Us
Email: renatocesatbotelho@gmail.com
WhatsApp: +55 35 99953-0690
We appreciate your interest in PRIMEWELL STORE and look forward to exploring opportunities to grow together.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments